- What their hotel is like?
- Where they can find the best restaurants and shopping malls? or
- Just want to know if it’s safe to walk around at night.
That is where the digital concierge, an online software or app, comes into play that provides an exceptional hotel customer journey.
The modern hotel industry has been increasingly reliant on technology to reach a wider audience and provide the most appealing services. One of them is a digital concierge, which is used in many hotels boasting good customer service.
This technology provides an array of services for guests, ranging from booking restaurants to more complex tasks like checking car parking spaces, skipping check-in lines at airports, managing reservations for events, and more.
Read on to know more about a digital concierge and how it has enhanced the hotel guest experience!
What is a Digital Concierge?
Digital solutions are becoming more popular as people become more reliant on technology. A digital concierge can help you take advantage of new technologies and services. It is like a virtual assistant that helps you manage your business.
It is an online software or app that can provide valuable assistance with tasks like customer relationship management, order processing, booking, marketing systems, and accounting. By automating these time-consuming tasks, businesses can free up their employees to focus on more important matters.
Why Do Hotels Use a Digital Concierge?
A digital concierge service is highly sought after in the hospitality industry. It is a one-stop app for hotels looking to enhance their guests’ experience. By using the digital platform, the hotel concierge can provide a more seamless, efficient, and personalized service that gets guests what they need quickly and effortlessly.
- It provides a more efficient way for guests to find information about the hotel and its services.
- A digital concierge can help improve the guest experience by providing a more bespoke service.
- It can also help save on staffing costs, as this hospitality concierge can be operated without a team.
- By using data from previous stays, the software can provide tailored recommendations and information to guests during their stay.
A digital concierge for hotels offers tech-savvy guests a more convenient way to find information and book services. Providing quick access to information can help guests get the most out of their stay.
What are the Benefits of Using a Digital Concierge in Hotels?
Hotels are one of the most well-known places to find a digital concierge. Many hotels now offer this service to their guests, which can be extremely helpful if they are unfamiliar with the area or just need some assistance during their stay.
Using the concierge app for hotels is a great way to improve the guest experience and make sure that every guest has a positive experience. By providing easy access to information, hotels can make sure that every guest enjoys their stay.
Let’s have a look at the benefits of using a digital concierge in a hotel!
• Reduced Costs
By offering a hospitality concierge service, hotels can reduce their staffing and improve guest satisfaction by providing more personalized services. This app or online software uses technology to allow travellers to have all of their questions answered and book reservations all with the easy convenience of their devices.
• Increased Revenue
By investing in technology, you can increase revenue by providing excellent service to guests as well as offering upsells. You can also use data analytics to understand which customers are most likely to return as well as what appeals to them, thus, you can offer them special deals or discounts.
• Improved Customer Satisfaction
Guests appreciate having access to a digital concierge that can answer questions or concerns they may have about their stay at the hotel. They will feel more valued when they receive information in no time and with no effort, thus delivering customer service effectively.
• Increasing Brand Awareness
It can help increase brand awareness by providing information about your hotel or resort to guests. You can also share photos and videos of your property, which can be used to promote the brand on social media.
• Encouraging Customer Loyalty
This is one of the best hospitality solutions that can encourage customer loyalty by providing exclusive deals and discounts to guests. You can also keep guests up-to-date on new properties, amenities, and events that may interest them.
• Resolving Customer Service Issues as they Arise
If a customer has a concern, he can use the virtual concierge to help resolve the problem right away. You won’t have to take time dealing with each customer in person yourself—and neither will they!
Orana Stay App - The Best Digital Concierge App for You
If you manage a hotel, then you know how important it is to keep your guests happy. One way to do this is to offer a digital concierge service. Orana Stay offers the best, user-friendly digital concierge app for hotels. Our app is easy to use and offers a variety of features to make your guests’ stay more enjoyable.
We have designed our digital concierge app to make it easy for your guests to find and book hotel services, view their itinerary, make restaurant reservations, book tours, get recommendations for things to do in the area, and more. Plus, our customer service team is always available to help with questions or concerns. We make it easy for your guests to use this app so that you can focus on other aspects of running your hotel.
Orana Stay’s advanced digital hospitality solution can help simplify the hotel customer journey by providing a one-stop shop for all their needs. Contact us today to learn more about our digital concierge app and how it can benefit your hotel!