Amaze and Engage Delight Inform Educate Upsell Your Guests
We Take Over Where Your Booking Software Ends ,With A Choice Of Interface For Your Digital Welcome Guide
Key Benefits
Integrated and easy to use
Orana’s digital welcome guide seamlessly integrates with compatible booking software, it is easy to set up and so easy for guests to navigate.
Enhanced guest experience
It allows you to create a branded and tailored guide with all the information your guests want and need to know to ensure they make the most of their stay, including local recommendations for restaurants and attractions to detailed instructions on how to use amenities and facilities in your property as well as insider tips.
Increased revenue
Our platform allows you to promote your property's amenities and services directly to your guests. This means you can easily upsell additional services like room upgrades, spa treatments, and more. Highlight suggested itineraries to increase duration of stays.
Easy to keep updated
With our platform, updating your guest guide is a breeze with guides always being immediately available and up-to-date. And if you are using compatible booking software, it can even update itself, automatically!
No more paper-based guides
Say goodbye to unhygienic and often out of date guides. Our guide is available on guests' phones, meaning they can access the information they need on-the-go and at their convenience.
Eco-friendly
By going digital, you can reduce your carbon footprint and show your commitment to sustainability, which is becoming increasingly important to modern travelers.
Guest Experience and Technology in the Accommodation Sector
Guest Experience has never been so important in the Accommodation industry
Elevate Your Boutique Hotel Experience Worldwide with Orana Stay’s Digital Concierge & Guidebook
Enhancing the Guest Experience on the Gold Coast, Queensland: Leveraging Orana Stay’s Digital Guidebook
Enhancing Guest Experience in New South Wales: Advantages of Orana Stay’s Digital Guidebook
Integrate & Automate
By utilizing booking software that is compatible with Orana Stay, you have the ability to fully integrate and automate your digital guest guide. This results in the seamless updating of over 80% of your guidebook using information you already possess. Additionally, we offer comprehensive integrations with Trip Advisor and Yelp, enabling your guests to receive incredible recommendations automatically.
Contact Us
Get in touch today to find out how our solutions can help your Boutique Hotel, Hotel or Motel
Personalize the guest experience
When operating a Boutique Hotel, Hotel, or Motel, achieving a high occupancy rate is crucial. The goal is to minimize the number of nights with vacant rooms.
Now, envision a guest app that goes beyond personalization—it can be tailored specifically to each room in your establishment. With Orana Stay, we can provide your guests with this exceptional experience through our intelligent technology and seamless integration with your booking software. Not only do we personalize the experience by addressing guests by name in the guide, but we also offer detailed information about their specific room, including its unique features and amenities. Furthermore, we can even provide the access pin at a predetermined time and/or under specific conditions, ensuring a convenient and secure stay for your guests.
The Return On Your Investment
OTA FEES: Fees can vary significantly and, at times, can be quite substantial. By encouraging guests to book directly with you, you have the opportunity to offer them a discount compared to online travel agencies (OTAs), while still increasing your overall revenue.
This approach relies on having an efficient website for direct bookings, but the potential rewards can be substantial. By cutting out the middleman, you retain more of your earnings and foster a direct relationship with your guests, leading to increased profitability and greater control over the booking process.
BRAND: Your brand holds utmost importance in your business and warrants comprehensive marketing efforts. With the creation of a modern guest app, your brand becomes a prominent presence on your guests’ devices throughout their entire journey—from before their stay, during their visit, and even long after they depart.
This extended exposure ensures that your brand remains top-of-mind for future vacations, allowing guests to easily locate your hotel or motel without getting lost amidst the sea of competing options. By leveraging the power of technology, you establish a lasting connection with your guests, strengthen brand loyalty, and increase the likelihood of repeat bookings.
REVIEWS:
Exceptional reviews serve as the lifeblood of your hotel or motel. It is crucial to encourage guests to leave reviews through the app, while also promoting your social media platforms to foster engagement and drive bookings to your website.
By actively encouraging guests to share their experiences and feedback via the app, you can gather valuable reviews that showcase the quality of your establishment. These reviews act as powerful endorsements, influencing potential guests in their decision-making process.
Furthermore, promoting your social media platforms allows you to engage with a wider audience, build brand awareness, and create a community around your property. By sharing compelling content, responding to inquiries, and highlighting positive guest experiences, you can generate interest and drive traffic to your website for direct bookings.
Remember, a combination of positive reviews and active social media presence can significantly enhance your online reputation, attract more guests, and contribute to the long-term success of your business.
UPSELL: With a captive audience of guests, you have unlimited potential to upsell and enhance their experience. Take advantage of this opportunity by showcasing nearby attractions such as local wineries, theme parks, or fine dining establishments. By highlighting the unique offerings in the area, you not only promote the destination but also generate additional revenue through these opportunities.
Seize the chance to introduce your guests to the rich experiences and attractions available nearby. Whether it’s organizing a wine tour, offering discounted tickets to a theme park, or recommending exquisite dining options, you can provide valuable suggestions that enrich their stay while benefiting your business.
By leveraging the appeal of the surrounding area, you not only create memorable experiences for your guests but also create new avenues for generating supplementary revenue.
TIME: In the bustling accommodation industry, it’s well-known how demanding it can get. However, by incorporating a contemporary guest experience app, you empower your guests to access information that they would typically reach out to you for, or worse, leave unasked.
This efficient solution not only saves your time but also allows you to concentrate on growing your business and engaging with guests on a much deeper level. By providing a comprehensive self-service platform, you enhance guest satisfaction while streamlining your operations for greater productivity.
EXTENDED BOOKINGS: By sharing your guide with guests in advance, it enables them to plan activities and explore local attractions even before they arrive. This proactive approach empowers guests to make informed decisions about their itinerary, maximizing their enjoyment and ensuring a seamless experience from the moment they set foot in your establishment. Whether it’s discovering popular landmarks, seeking out hidden gems, or arranging reservations, providing access to your guide beforehand enhances guest satisfaction and sets the stage for a memorable stay.
“The volume of extended bookings that occurred after our customers went live with Orana Stay was a really unexpected benefit of the guest app.”
Our Services
Guest Guides
Our digital guest guides are built from the ground up to market your brand and engage with your guests. The goal is to create a personalised and steamlined guest experience
Comms Hub
Our smart engine allows you to communicate with guests via many platforms. This creates a seamless communication flow that empowers your guests and promotes your brand
Onboarding
Your time is valuable, so use our expertise to onboard your entire portfolio. You focus on engaging your guests while we build your fully branded guest guides (optional service)
Outsource
Let us take care of keeping your guest guides up to date. Focus on your business while we focus on keeping your guests engaged and informed (optional service)
