Author name: Roger Graham

In the rapidly evolving hospitality industry, staying ahead of the curve means more than just offering a clean room and friendly service. Today, it’s about delivering an unmatched guest experience that blends convenience, personalization, and technology seamlessly. We recognize the critical role that digital solutions play in this dynamic environment, particularly through the deployment of […]

In today’s hospitality industry, staying ahead means embracing technology that elevates the guest experience. As we delve into the evolving landscape of guest services, it’s clear that digital concierge services are no longer a luxury but a necessity. Through our innovative digital solutions, we can meet and exceed the modern traveler’s expectations, providing timely, personalised

In today’s fiercely competitive hospitality market, staying ahead involves not just meeting but exceeding guest expectations while optimizing every opportunity to increase revenue. We have mastered the art of blending technological innovation with customer satisfaction to create lucrative outcomes for hoteliers. The impact of digital guest guides on revenue is transformative, integrating seamlessly into the

In the hospitality industry, personalisation isn’t just a trend; it’s a game changer. As we embrace the digital age, we understand that personalisation is key to differentiating services and delighting guests. Our digital concierge and guest guide platform leverages innovative technology to offer personalised services that cater to individual preferences, making every guest feel special

When businesses try to make their guests’ experiences better, they often think using more technology is the only way. But this isn’t always true. Sometimes, adding too much technology can make things worse, not better. https://youtu.be/plm0iZOVfOA On a recent trip I had the unfortunate experience of having to check in using a machine which had

Hello, and welcome. I am Roger Graham, the Founder and CEO of Orana Software. And today, I wanted to deviate from our product talk and really discuss Guest Experience, and really focus on why it is so critical in 2024 and beyond. I am sure little will disagree with me when I say the world