We Take Over Where Your Booking Software Stops.
Orana means WELCOME in the traditional lands of the Pacific. And at Orana, we truly Welcome you.
Every day our team strive to listen and engage with our customers to innovate and build better software for your business, and for your guests’ to use on a daily basis.
We are here to help, and would welcome the opportunity to really show you why our philosophy of ‘Customer Driven Innovation’ drives us each and every day to make a difference.
We specialize in creating automated and fully integrated solutions that work. Because life is too short and too busy to be doing manual tasks.
EXTENDED BOOKINGS: By sharing your guide with guests ahead of time, it enables them to plan activities and explore local attractions even before their arrival. This proactive approach empowers guests to make informed decisions about their itinerary, maximizing their enjoyment and ensuring a seamless experience from the moment they step foot in your establishment.
Furthermore, an unexpected benefit of implementing Orana Stay guest app has been the significant increase in extended bookings. The volume of bookings that occurred after our customers went live with the app surpassed expectations. This demonstrates the powerful impact of providing a user-friendly and comprehensive platform that enhances the guest experience.
By utilizing Orana Stay, you not only offer a valuable tool for guests to plan ahead but also experience a substantial boost in extended bookings. This combination of convenience, personalization, and increased booking potential contributes to the overall success and profitability of your business.
UPSELL: With a captive audience, the potential to upsell to your guests is limitless. Take advantage of this opportunity by showcasing the local attractions, such as nearby wineries, theme parks, or fine dining establishments. By highlighting the unique offerings in the area, you not only promote the destination but also generate additional revenue through these opportunities.
By leveraging the captive audience of your guests, you can present them with enticing experiences that enhance their stay. Whether it’s organizing a wine tasting tour, offering discounted tickets to a theme park, or recommending exquisite dining options, you provide valuable suggestions that enrich their overall experience while creating new avenues for revenue.
Through effective upselling, you not only increase your earnings but also foster guest satisfaction and loyalty. By curating personalized recommendations and facilitating convenient bookings, you contribute to a memorable and well-rounded stay for your guests while unlocking additional revenue streams for your business.
REVIEWS: Exceptional reviews serve as the lifeblood of your business. It is crucial to actively encourage guests to leave reviews via the app, while also promoting your social media platforms to foster engagement and drive bookings to your website.
By encouraging guests to share their experiences and provide feedback through the app, you can gather valuable reviews that showcase the quality of your establishment. Positive reviews act as powerful endorsements, influencing potential guests in their decision-making process.
Additionally, promoting your social media platforms allows you to engage with a broader audience, build brand awareness, and create a community around your business. By sharing captivating content, responding to inquiries, and highlighting positive guest experiences, you can generate interest and drive traffic to your website, ultimately leading to increased bookings.
Remember, a combination of outstanding reviews and an active social media presence can significantly enhance your online reputation, attract more guests, and contribute to the long-term success of your business.
TIME: In any type of accommodation, the busyness can be overwhelming. However, by implementing an effective guest experience app, you empower your guests to find answers to their questions without the need to contact you directly. This efficient solution saves you valuable time, allowing you to focus on building your business and providing a higher level of engagement with your guests.
With a comprehensive guest app, your guests can easily access important information and resolve common inquiries, freeing up your resources for more strategic tasks. By streamlining communication and providing self-service options, you enhance guest satisfaction and improve operational efficiency. This enables you to devote your attention to creating memorable experiences and personalized interactions with your guests, fostering stronger connections and ultimately driving the success of your business.
OTA FEES: Fees in the accommodation industry can vary significantly and often constitute a substantial portion of your expenses. However, if you can find a simple method to encourage guests to rebook directly with you, you can offer them a discount compared to online travel agencies (OTAs) and still increase your overall revenue. This strategy relies on having a well-designed website for direct bookings, but the potential rewards are enormous.
By incentivizing guests to bypass the middleman and book directly, you retain a higher portion of your earnings while fostering a direct relationship with your customers. This not only allows you to offer discounted rates but also provides an opportunity for personalized service and tailored experiences. With an effective book-direct website, you can showcase the unique features of your property and communicate the advantages of booking directly, such as better pricing and enhanced benefits.
The rewards of encouraging direct bookings go beyond immediate financial gains. By building direct relationships with guests, you establish brand loyalty, gain valuable customer insights, and reduce dependency on third-party platforms. This not only maximizes your profitability but also puts you in control of your business’s long-term success.
BRAND: Your brand is indeed the most crucial aspect of your business, and it requires comprehensive marketing efforts. By developing a guest app, your brand remains present on your guests’ devices before, during, and long after their stay. This continuous exposure ensures that your brand remains easily accessible to them, eliminating the need for extensive searching.
With a guest app, you establish a direct connection with your guests, allowing them to engage with your brand effortlessly. From pre-arrival information to in-stay services and post-departure communication, your app serves as a constant reminder of your brand’s value and offerings.
By leveraging the power of technology, you reinforce your brand identity, improve guest experience, and foster long-term loyalty. Your app becomes a trusted companion, enabling guests to easily find and connect with your business, eliminating the hassle of searching through countless options. This seamless accessibility not only enhances guest satisfaction but also contributes to the growth and success of your brand in the long run.