How to connect Cloudbeds

Follow these simple steps to connect Cloudbeds and Orana Stay

Who is Orana Stay

Orana Stay is a digital guest experience app that uses existing data from Cloudbeds plus the power of OpenAI to create digital guest guides that can be sent to guest almost immediately. This allows you to satify the immediate need to free up your time to focus on adding and expanding the content to add even more benefit to your guests.

Current Limitations

The creation of the guides is completely depending on the data present in your Cloudbeds platform, plus the currently status of OpenAI. Once you create the guides in Orana Stay, you can easily change, remove and add additional information to meet your exact requirements. Each time you publish your guides, our software will automatically connect and publish the latest information from Cloudbeds and OpenAI.

These steps are you starting point with Orana Stay, and it should not be viewed as complete. What it does do though is saves you days, if not weeks, of time creating your base guide. What can take those days and weeks, now takes a couple of minutes.

How to set up and connect with Cloudbeds PMS?

  1. Click on this link (or the button above) to connect to the Orana Stay registration page.
  2. Complete the initial registration which will send you a validation email.
  3. Once you receive the email, click on the button in the email to continue the process.
  4. Accept the terms and conditions which can be found on our website, and then click Connect to enter your Cloudbeds username and password.
  5. Assuming this connects successfully, you will now see all the rooms from Cloudbeds showing in the wizard.
  6. Drag and drop all the rooms you want to create guides for, then click Next. You will be charged US$6 per month for each guide that is created.
  7. Enter your office address and click next.
  8. Enter your social media accounts, public facing email and telephone, plus your business logo and image.
  9. Click next to move to the payment screen. You can pay quarterly or annually in advance, all payments are non-refundable.
  10. Click finish and you are done. Once we finish creating your guides you will receive an email to log into our backend software.
  11. Once you log in, be sure to book a FREE training session with one of our super helpers. They will take you through everything you need to know, as many times as you need.

How does it work?


We have built a standard template for Cloudbeds based on the most common information. We will automatically apply this template to your business and link this to all selected properties. Each and everytime you publish your guide to guests, we will connect to Cloudbeds and update the necessary information. The same goes with OpenAI, we will automatically generate the content for any specific AI content that needs updating.

You are free to make changes to your guides, either at a regional level, or at room level. Once changes are made to a linked chapter, the content will still update based on any specific Cloudbed specified merge fields.

How to disconnect?


You can either disconnect your Cloudbeds and Orana Stay integration from within Orana Stay or from within Cloudbeds.

A word of warning though, by disconnecting you will stop the automated flow of reservation data between Cloudbeds and Orana Stay, meaning incoming books will not be sent to Orana Stay. Furthermore, if you publish any guest guides, the content will be blank.

Frequently asked questions?


Q: Do you offer support?
A: Yes, we offer email support at no cost.

Q: Can I get training?
A: Yes, training is complementary and you can undertake sessions as frequently as you like.

Q: Can I add additional rooms?
A: Yes, you can add additional rooms, the dashboard will show you all connected and unconnected rooms. Additional charges will apply.

Q: How are updates handled?
A: As a SaaS solution, we handle all infrastrature and software updates.

Q: Can I cancel anytime?
A: Yes, we will be very sad to see you go, but you can cancel anytime. Your guides will continue to function up until your last payment date. All fee are payable in advance and are non-refundable.

Q: What if I want additional functionality?
A: Simply send us an email and we will give you a call to discuss. We love working with customers to create unique solutions.

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